www.drdanessmh.com shipping store policies/

We use United Postal Service (UPS) for almost all order(s).The Shipping charges will be shown on
your order/s before you finalize your order for most items for order(s),within the US Continental. If you
are from either:(Alaska or Hawaii), we'll contact you!!
We do not ship Overseas or to Canada !

*However, "if" you have someone that lives within the US Continental with their:(USA-Full Address, Zip
),we can ship it to them,then you pay for ALL of your own:(shipping fees,insurance,taxes,etc.),then
"they",can ship it to You !

For most household sewing,serger,home combo embroidery,home quilting machine(s), shipping is
approximately $35 and up for:(UPS 8-15 business day),ground service. All part(s),product(s),and
accessories,less than 70 pounds,or over 70 pounds are automatically
calculated in system and in our checkout manager for ground shipping. All heavy merchandise such as
industrial machines,stands,household cabinets,etc.,are shipped by UPS on most order(s).Where some
freight truck line companies and vary in cost from $160 and up,depending on where your order will be
landing. Most freight lines charge a $265.00-up fee to ship to a residential address,this is not included
for tail gate lifts. Assembled Stands and Industrial Machinery takes about 3-4 weeks to get to your door
step through freight line services.

Call us today on our Freight Line service we Now offer,we can have your item picked up and delivered to
your home or business on a pallet at their freight cost,depending on the weight of the item(s).

Overnight or 3 day UPS ground mail shipping can be arranged if we have the item in stock. All or any
additional cost to ship merchandise quicker,would be the responsibility of the customer.

Some items are shipped to your store or home directly from the manufacturer such as:(Frontier
Distributors),(Phillocraft).These items may have their own rates for shipping and may slightly take longer
to get to you,but they will come,have a little patience.

Large Item Shopping (freight line delivery)

1. Sewing Stands, Cutting Tables, Cabinets and Industrial Sewing Machines are shipped either by via
truck line, or UPS or Freight lines,depending on your selection. Someone needs to be at home to receive
and sign for the product/s when delivery takes place. Most truck lines will call you to arrange date for

2. Provide as many phone numbers as possible to ensure that the shipping company can contact you
and let you know what time and date your product/s will be delivered. You also can use your Tracking
Number to track your order(s).

3. The delivery driver is not responsible for bringing the product inside your home, up or down any stairs
or into any particular room. Their responsibility is to deliver the product/s to the delivery address and
unload the product/s from their trailer. The driver's responsibility does vary from state to state. It is
always a good idea to have someone there to help you unload your product/s.

4. Always inspect your shipment
BEFORE signing for it, only if it is possible, by Shipping company and
delivery personal. It is best to completely remove your shipment from its containers regardless of the
condition of the box. Inspect it thoroughly, assemble the product:(if possible), and if it is damaged make
a note of the damage on the delivery receipt or repackage and decline delivery. When you sign the
delivery receipt, it is a legal contract that states that you accepted the product in the condition that it
was delivered. If opening or assembling is not possible at the time delivery is received, it is best to
indicate "possible concealed damage" regardless of the condition of the box/es. This is important
because once you have signed for your shipment it is your responsibility if it is damaged.

5. Save your box/es and all packaging materials until you are fully satisfied that your product/s and all
accessories are satisfactory. A good practice is to compact the box/es and put them in your garage,
attic or storage room. Attempting a return to the manufacturer for repair/replacement is nearly
impossible without the proper box/es.

6. Inserts for home sewing cabinets are usually shipped out via UPS or Fed-Ex, and customarily do not
arrive at the same time as your cabinet product/s. Delivery on home machinery inserts can take up to a
few additional weeks to provide for the time it takes to create your insert to fit your machine/s.

7. Replacement of damaged product/s will occur when funds are received from the shipping company
after the claim/s have been filed properly. Normal claim time is 4 to 6 weeks from the date claim/s were

UPS, Fed-Ex or Any Freight Line Does NOT ship to PO Boxes !

Special Orders

It is impossible to list all parts and items that we have for retail on this website. We have many more
parts and items for retail and are delighted to special order anything that you or your friends may need.
Please feel free to email us or give us a call,during our normal business operation hours.

Pricing & Matching Prices

We go out to give you the possible prices on everything that we retail. If you find an Identical item that is
in stock at another store with a lower price, we'll do our best to try to match pricing. Price matches are
valid only once
BEFORE you place your order/s. We can not change prices after the order is placed.
When comparing prices with others, the final prices including shipping, taxes and any other fees are
taken into consideration.

*Dear online Shopper(s),Buyer(s),Customer(s),
Corona Virus-COVID-19

*With the recent announcement from the Governor of Louisiana to close all non-essential business in the
state of Louisiana,we will be closing our warehouse and sending all employees home. Those that are
able to work from home will continue to do so. Ensuring the well-being of our employees continues to be
our top priority and we will follow the direction from state and federal government until it is determined
safe for employees to return.
During this closure of our warehouse we will continue to accept orders, Staff is not available to answer
phone calls made to customer service. Customer service representatives will be responding to email's in
36 hours.

Due to the amount of people sewing face masks,and a large portion of the country being at home,we
are receiving thousands of orders 24/7. We are working diligently to ship every order out as fast as we
can. The email address for Service is on our website. Events are fluid and we will continue to adjust as
circumstances change.*Due to the large increase of orders that we've received due to the 2020
COVID-19 Pandemic, in stock items now normally ship within 8-15 days, no cancellations, and is
processed in our automated system, and in:(UPS ground shipping and handling). Out of Stock normally
ship 4-6 weeks, depending on the distributor(s), operational hour(s), and their staff. Once an order has
been ordered, processed, or shipped, we cannot make any changes or cancel the order to it; Since it's
no longer in our warehouse. All U.S packages are shipped UPS ground. *If you place an order after 3:00
P.M. Central Standard Time on Friday, the order can be filled by us, but will not begin processing for
shipment until the following Monday. Everyone at Dr. Dane's Sewing Machine Hospital is healthy,
working and extremely busy. Events are fluid and we will continue to adjust as circumstances change.

Thank you for your understanding, and for your patience during this time, and we hope you and your
families stay safe and healthy during this uncertain time.

Be well and safe, CEO