www.drdanessmh.com return store policies/



Returns

We are sorry, but we do not issue any cash refunds,only a store credit that can be used to purchase anything
from our store front location.

*Special Ordered Part(s)*
S.O.P.= Special Ordered Part(s), Can Not be return to us, the vendor or shipper and there is no refund,
store credit, credit or replacement on Special Ordered Part(s).

All exchanges/returns MUST be pre-approved by Dr. Dane's Staff only! If you like to return something, please call
us at
1-800-939-9956 or 985-893-0050, to arrange a return authorization (R.A.) number that will be issued
only,after 7 days of the purchased date on your invoice.Any/ALL part(s),that were purchased from us
,MUST be
repacked in same shipping secured packing box(s),a long with the same Part(s),in the clear bag with instructions
and the Invoice that was shipped to you. A 35% restocking fee will be deducted from the Part(s),price only,that is
on your Order(s),and Invoice(s),and after we receive it we will credit your Pay Pal or Credit Card Account in 10
business days.

Unopened Merchandise

Unopened merchandise may be exchanged for a store credit, less all shipping costs for any other product we sell
without a restocking fee charge.

Opened Merchandise

Opened merchandise may be returned for a store credit less a 30% restocking fee,Any/ALL part(s),that were
purchased from us,or shipped from our distributor(s),
MUST be repacked in same shipping secured packing
box(s),a long with the same Part(s),in the clear bag with instructions and the Invoice that was shipped to you
secured guideline shipping and re-packed. Opened merchandise may be returned and a
restocking fee of 35%
will be deducted only if merchandise is not returned in the corrugated shipping box/bubble wrap envelope or the
double boxed in its original factory carton/s,packed the way you received it,factory packed,(un-damaged
unit,styro-foam, warranty card, instruction manual, all included accessories and all Free items given). You will be
charged extra for any missing or damaged items upon return. Any/all returns on machinery,product(s),or
part(s),accessory(s),that were purchased out from our store front location,without styrofoam,or newspaper
packing,there is a
35% re-stocking fee and You will be charged extra for any missing or damaged items upon
return.Any/All machinery, part(s),product(s),shipped by our distributor(s),to you by your mistake when ordering are
Not re-turnable or re-fundable, non-creditable or no-store credits will be giving.(See Our Ordering Policy).
We cannot take any returns on opened software or embroidery cards unless the item is defective and in its original
packing, in which case it will be replaced with an identical item.
We will replace any unit under warranty claim that the manufacturer determines to be defective in material and
workmanship, that cannot be repaired within 29 days of purchase. We have to see and check the unit/s and
Product(s),first to determine if the problem you are having is covered by warranty claim.

Refusal of Shipment

If you,or your party refuses a shipment that was not canceled according to the Cancellation Policy,you and your
parties will be charged for shipping of the product/s both ways. A store credit will be issued for the difference.

Cancellation Policy
If you decide to cancel your order(s),after we receive it and process it into our system and our distributor,UPS,or
not, ground or it is on order,and your order(s),are on hold,or not,a
25% cancellation fee will be deducted from
your statement of payment on the Part(s),and shipping and handling fee and then we will credit your account within
36 hours. Same with shipped order(s), and once we receive it back, with all the FREE-GIFT(S),then we will credit
your account within 36 hours.Any/all damages to any/all part(s),product(s),free-gift(s),will be a
35% cancellation
fee
deduced from the part(s),product(s),only !


Filing a Claim with a Damaged Part(s),Product(s),from UPS or Fed-Ex Ground Service

Once UPS or Fed-EX claims department has made arrangements with you to come out to your address location in
the first (15), business days of your claim and take photo images on a damaged in their freight and is inspected by
their specialist,fully,and after we receive their notice,then we will ship you another replacement. This is only if the
part(s),product(s),are not discontinued or no longer available by our distributor(s),or us.



Foot Control Policies
All/Any foot or knee control pedal(s), that you had order from us or was shipped from our parts distributor(s), can
not be returned. This includes when you state that you had found your original that was misplaced, and you would
like to return it.
*See Our Opened Merchandise Policy*




Our website is not always updated in real time. We do our best to insure that the items we have on the site are in
warehouses of stock. However, this is not always possible in the world we live in today. Due to the fact that our
markup is less than 10% on items,if a manufacturer raises their price to us,we may not be able to honor the price
on the website. Even though, in all cases. We will do our best to do so for you. Pricing's are subject to change and
we are not responsible for any or all typographical errors. If there is a price difference, we will contact you with
that information via phone or email before any changes are made to your credit card.
Dr. Dane's Sewing Machine Hospital
             Returns Store Policy
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