www.drdanessmh.com return store policies/



Returns

We are sorry, but we do not issue any cash refunds,only a store credit that can be used to purchase
anything from our store front location.

*Special Ordered Part(s)*
S.O.P.= Special Ordered Part(s), Can Not be return to us, the vendor or shipper and there is no
refund, store credit, credit or replacement on Special Ordered Part(s).

All exchanges/returns MUST be pre-approved by Dr. Dane's Staff only! If you like to return something,
please call us at
1-800-939-9956 or 985-893-0050, to arrange a return authorization (R.A.) number that
will be issued only,after 7 days of the purchased date on your invoice.Any/ALL part(s),that were
purchased from us
,MUST be repacked in same shipping secured packing box(s),a long with the same
Part(s),in the clear bag with instructions and the Invoice that was shipped to you. A 35% restocking fee
will be deducted from the Part(s),price only,that is on your Order(s),and Invoice(s),and after we receive
it we will credit your Pay Pal or Credit Card Account in 10 business days.

Unopened Merchandise

Unopened merchandise may be exchanged for a store credit, less all shipping costs for any other
product we sell without a restocking fee charge.

Opened Merchandise

Opened merchandise may be returned for a store credit less a 30% restocking fee,Any/ALL part(s),that
were purchased from us,or shipped from our distributor(s),
MUST be repacked in same shipping secured
packing box(s),a long with the same Part(s),in the clear bag with instructions and the Invoice that was
shipped to you secured guideline shipping and re-packed. Opened merchandise may be returned and a

restocking fee of 35%
will be deducted only if merchandise is not returned in the corrugated shipping
box/bubble wrap envelope or the double boxed in its original factory carton/s,packed the way you
received it,factory packed,(un-damaged unit,styro-foam, warranty card, instruction manual, all included
accessories and all Free items given). You will be charged extra for any missing or damaged items upon
return. Any/all returns on machinery,product(s),or part(s),accessory(s),that were purchased out from our
store front location,without styrofoam,or newspaper packing,there is a
35% re-stocking fee and You
will be charged extra for any missing or damaged items upon return.Any/All machinery,
part(s),product(s),shipped by our distributor(s),to you by your mistake when ordering are Not re-turnable
or re-fundable, non-creditable or no-store credits will be giving.(See Our Ordering Policy).
We cannot take any returns on opened software or embroidery cards unless the item is defective and in
its original packing, in which case it will be replaced with an identical item.
We will replace any unit under warranty claim that the manufacturer determines to be defective in
material and workmanship, that cannot be repaired within 29 days of purchase. We have to see and
check the unit/s and Product(s),first to determine if the problem you are having is covered by warranty
claim.

Refusal of Shipment

If you,or your party refuses a shipment that was not canceled according to the Cancellation Policy,you
and your parties will be charged for shipping of the product/s both ways. A store credit will be issued for
the difference.

Cancellation Policy
If you decide to cancel your order(s),after we receive it and process it into our system and our
distributor,UPS ground or it is on order,and your order(s),are on hold,or not,a
25% cancellation fee will
be deducted from your statement of payment on the Part(s),and shipping and handling fee and then we
will credit your account within 36 hours. Same with shipped order(s), and once we receive it back, with
all the FREE-GIFT(S),then we will credit your account within 36 hours.Any/all damages to any/all
part(s),product(s),free-gift(s),will be a
35% cancellation fee deduced from the part(s),product(s),only !


Filing a Claim with a Damaged Part(s),Product(s),from UPS or Fed-Ex Ground Service

Once UPS or Fed-EX claims department has made arrangements with you to come out to your address
location in the first (15), business days of your claim and take photo images on a damaged in their
freight and is inspected by their specialist,fully,and after we receive their notice,then we will ship you
another replacement. This is only if the part(s),product(s),are not discontinued or no longer available by
our distributor(s),or us.



Our website is not always updated in real time. We do our best to insure that the items we have on the
site are in warehouses of stock. However, this is not always possible in the world we live in today. Due
to the fact that our markup is less than 10% on items,if a manufacturer raises their price to us,we may
not be able to honor the price on the website. Even though, in all cases. We will do our best to do so for
you. Pricing's are subject to change and we are not responsible for any or all typographical errors. If
there is a price difference, we will contact you with that information via phone or email before any
changes are made to your credit card.
Dr. Dane's Sewing Machine Hospital
               Returns Store Policy
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